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Roundtable on 112 in Slovakia
Date: 19th and 20th of November 2009
Context of the seminar:
Slovakia organised in cooperation with EENA a National Roundtable on the 112 services and their development on the 19th - 20th November 2009, Zilina. The whole conference was under the patronage of the Minister of Interior and the Minister of Health.
The Ministry of Interior is responsible for the Integrated rescue system and the institutional development of the European emergency number 112 at national level. It provides technical and operational support to the management and coordination of rescue forces, including communication and information infrastructure is involved in cross border cooperation, humanitarian aid and civil protection mechanisms. The Ministry of Health is responsible for the emergency medical services and actively participates on the services of the Integrated rescue system. In collaboration with the Ministry of Interior, it provides training facilities for the coordination of integrated rescue system and PSAPs.
Objective of the seminar:
- Provide Slovak civil society and emergency authorities with a roadmap on how to best tackle the problems and challenges related to the implementation and functioning of the European emergency number 112 in Slovakia, cooperating with local authorities.
- Share experience and best practices with European and international experts in emergency and non-emergency communications, including the role of civil society organisations.
- Enable Slovak stakeholders to meet and speak up their position with focus on public education and possible civic initiatives.
The debate allowed Slovak stakeholders to discuss some issues with benefiting from best practices from Europe and international experience. Updates on regulatory and framework and existing technological solutions were presented. The participation of politicians also enabled collaboration for future initiatives. The roundtable paved the way to further actions promoting 112 and the tools for its efficient use, supported by civil society and local authorities.
Introduction 9:00 - 9:30
Robert Kaliňák, Deputy Prime Minister and Minister of Interior of Slovak Republic
Richard Raši, Minister of Health of Slovak Republic
Jozef Buček, State Secretary of Ministry of Interior of Slovak Republic
PANEL 1 - 9:30 - 10:15
Preparing the European 112 Day
Preparing the European 112 Day
Projects for the 112 Day 2010, Ludmila Stanova - Ministry of Interior of Slovak Republic
View the presentation (359KB)
Promoting 112 thanks to national Ambassadors, Example from Romania, Adrian Fulea - Special Telecommunication Service Romania
Making the 112 Community use the European 112 Day as efficiently as possible, Jerome Paris - The 112 Foundation
PANEL 2 - 10:35:00 - 12:35
Overview of National 112 Systems
Overview of National 112 Systems
Access to EMS and implementation status of 112 in the EU, Enrico Davoli - World Health Organisation
112 in Slovak Republic, Peter Simko and Rut Erderlyiova - Ministry of Interior of Slovak Republic
Presentation of the 112 system in Poland and challenges related to the pilot project of Cracow, Bartosz Noworyta - 112 call centre of Cracow
Prospective ERC model for Lithuania, Tadas Maroscikas, Lithuanian Emergency Response Centre
Implementation history and future of 112 in the Netherland, Tjerk Terpstra - Formerly in charge of implementation of 112, Ministry of Interior of the Netherlands - EENA
112 system in Romania, Eugeniu Musat - Special Telecommunication Services Romania
Major 112 call-handling models in the EU, Gary Machado - EENA
PANEL 3 - 13:35 - 15:35
112 handling developments
112 handling developments
Multilingual calls: London model, Stephen Hines and Andy Heward - London Ambulance Service NHS Trust
Simulation of an emergency call interpretation, Benjamin Cohen & Patrick Smarzynski - Webinterpret
eCall trial, Jan Urbanek - 112 Czech Republic
Caller location accuracy, Velipekka Kuoppala - BlueSky Positionning
Impact of services quality assessment on calls handling, Stoyan Gramatikov - Ministry of State Policy for Disasters and Accidents
Legislative update, Miriam Mendioroz - European commission
Next years' challenges, Gary Machado - EENA
PANEL 4 - 15:50 - 17:30
The REACH112 Project:
112 accessible for all and new communications for emergency services
The REACH112 Project:
112 accessible for all and new communications for emergency services
Using Real-Time Text for 112 & demonstration, Alexander Bousema - 4C Telecom - Dutch pilot of the REACH112 project
Concept of Total conversation, Gunnar Hellström - Omnitor
Presentation of the French pilot of the REACH112 project, Laurent Faucillon - Orange France Telecom Group
The REACH112 project, Gary Machado - EENA
REACH112 in the context of NG112 and international standardisation, Hannes Tschofenig - IETF ECRIT