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EU-112 event
After event page
Under the patronage of the Spanish Presidency of the EU
Platinum Sponsor of the event
GOLD Sponsors of the event
Day 1 - 25 March 2010
Introduction 9:00 - 9:30
Ramón Luis Valcárcel Siso, President of the Region of Murcia
María Pedro Reverte, Regional Minister of Presidency and Administration of the Region of Murcia
Eduardo Contreras, Mayor of Molina de Segura
Dieter Nuessler, Vice-Chair of the EENA Advisory Board and President of the FEU
PANEL 1 - 9:30 - 13:00
112 Models and reforms
112 Models and reforms
112 in Murcia
Francisco Rojo, 112 Murcia, 112 in the Region of Murcia: present and future
Belich Project Lighthouse ProjectOrganisation of 112 services in Spanish Regions
Cristina Lumbreras, 112 Madrid, 112 system in the Madrid Region
112 system in the Madrid Region (749KB)
Miguel Albaladejo, 112 Castilla la Mancha, 112 system in Castilla la Mancha
National systems & reforms of 112 systems in Europe
Rut Erdelyiova, Slovak Ministry of Interior, 112 system in Slovakia
Carlos Martins, Portuguese police, 112 system in Portugal
Joanna Skwierczynska, Polish Ministry of Internal Affairs, 112 system in Poland
Manfred Blaha, Austrian Federal Ministry of Interior, 112 system in Austria
Gabor Egri and Attila Takacs, Hungarian Office of Electronic Services, 112 system in Hungary
Tony o'Brien, Irish Commission for Communication Regulation, 112 system in Ireland
Bo Edstrom, Swedish Civil Contingency Agency, 112 system in Sweden
Tjerk Terpstra, EENA, 112 system in the Netherlands
Janek Laev, Estonian Emergency Response Centre, 112 system in Estonia
Jan Urbanek, Czech Ministry of Interior, 112 system in Czech Republic
Wim Liekens, Belgium Federal Police, 112 system in Belgium
Gary Machado, EENA, 112 models in Europe
PANEL 2 - 14:30 - 15:15
European 112 Day 2010 outcomes
European 112 Day 2010 outcomes
Jerome Paris, 112 Foundation, Raising awareness about 112 all over Europe
Adrian Fulea, Special Telecommunication Service Romania, Romanian 112 Day
View the video presentationAngeles Rodriguez, 112 Canary Islands, European 112 Day 2010 in Canary Islands
View pictures of the European 112 Day in Canary IslandsMike Amarosa, 112 Foundation, The role of the 112 Foundation
PANEL 3 - 15:15 - 18:30
Challenges for EU emergency services - Part 1
Challenges for EU emergency services - Part 1
Fighting hoax calls
Farid Seddik, 112 National Police Agency, Innovative ways to fight hoax calls
Gheorghe Oncioiu, Special Telecommunication Service Romania, SMS campaign to fight hoax-calls
Call-taking protocols
Andy Heward, London Ambulance Service, London Ambulance Service call-taking protocols
Andre Baumann, Berlin Fire Fighters, Professionals need protocols
Multilingual Answering
Luis Santacreu, 112 Canary Islands, Multilingual answering in the Canary Islands
Dieter Nuessler, Vice-Chair of the EENA Advisory Board and President of the FEU, MULTICOM 112: language training for 112 call-takers
Thierry Charlier, 112 Brussels & EENA, Multilingual 112 Project in Brussels
International emergency calls
Stephen Hines, London Ambulance Service, Practical examples of transnational emergency calls
Uberto Delprato, REACT Project: sharing data between EU emergency services
Day 2 - 26 March 2010
PANEL 4 - 9:00 - 11:15
Challenges for EU emergency services - Part 2
Challenges for EU emergency services - Part 2
Large emergencies and public warning
Luis Gestoso, 112 Murcia, Press alert in case of large emergencies
Francisco Rojo, 112 Murcia, Preserving communications in case of large disasters (Istmo and Umbrella projects)
Istmo Project Umbrella ProjectAlejandro Halffter Gallego, Deputy Advisor to the Head of Madrid Regional President's Office and Department for Internal Affairs, Technological innovation in 112 Madrid to face large emergencies
Rodolfo Arroyo de la Rosa, Military Emergency Unit (UME), National Network of Emergencies (RENEM): Collaborative environment in crisis management
Willy Steenbakkers, Dutch Ministry of the Interior and Kingdom Relations, Implementing the Cell Broadcast service in the Netherlands
Gonzalo García de Frutos, Abertis Telecom, The CHORIST project
eCall
Emilio Davila-Gonzalez, European Commission, Roadmap for eCall implementation
Arnaud de Meulemeester, ATX, The Connected Vehicle Solution for eCall
Egil Bovim, Norwegian Ministry of Health, e-Call project in Norway
Current accessibility of emergency services
Romana Slabe, Administration for Civil Protection and Disaster Relief, the "WAP 112 call"
John Medland, BT 999/112 Policy Manager, UK SMS trial results
PANEL 5 - 11:45 - 13:00
The REACH112 project & Next-Generation 112
The REACH112 project & Next-Generation 112
The REACH112 project & Accessibility of 112
Gary Machado, EENA, Accessibility of 112 and REACH112's contribution
Alexander Bousema & Chris Van Hunnik, 4C Telecom & Dutch Police National Agency, Real-Time Text and 112
Gunnar Hellström, Omnitor, Total Conversation live demonstration with Swedish 112 Service
Mélanie Hénault-Tessier & Benoit Mongourdin, Websourd & Grenoble Hospital, Visio conference live demonstration
Iratxe Gomez, Siemens SA, the Spanish REACH112 Pilot
PANEL 6 - 14:00 - 15:00
The REACH112 project & Next-Generation 112
The REACH112 project & Next-Generation 112
Next-Generation Emergency Call
Gregor Jänin, DispoNet
David Warren, EADS
Yacine Rebahi, PEACE Project
IP-based emergency applicationsPaul Mc Laren, Positron
View the videoHelmut Wittmann, Siemens Enterprise Communications
View the videoErik Karlsson, Brivas Intelligence
Didier Mendel, Blom, Use of 3D images for better rescue
PANEL 7 - 15:00 - 16:00
Policy Panel
Policy Panel
Bernadette Vergnaud, Member of the European Parliament, represented by Félix Hénou
Emilio Davila-Gonzalez, European Commission
Conclusions - 16:00 - 16:30
Eduardo Contreras, Mayor of Molina de Segura
Luis Gestoso, 112 Murcia
Gregory Rohde, e911 Institute
Gary Machado, EENA
Day 3 - 27 March 2010
Caller location demonstration in Mar Menor
112 Murcia - "Docudrama" videos
View the video of a real emergency case that occured in Mar Menor View the video of the same emergency case with the new system (Belich project)