Issue 1, Spring 2003

The 1-1-2 and the EENA

Alongside the 12-star flag, the European anthem, the Day of Europe and the uro. Europe also has the 1-1-2, the single European emergency call number. It ensures that citizens in distress will get prompt help when traveling in the context of the single European market.

Commission recommendation in the pipeline

The European Commission will shortly adopt a formal Recommendation on the Enhanced 1-1-2 (E-112) promised during the last meeting of the Coordination Group on Access to Location Information by Emergency Services (CGALIES).

EENA participates in EU consultation

The European Commission announced plans to adopt by May 2003 a Communication on the "Improvement of public awareness and safety in the face of natural and man-made hazards". A stake-holder meeting was organized on 28 February 2003 in Brussels and EENA actively participated.

Country 1-1-2 profile - Sweden

With 9 million inhabitants Sweden is about 2.000 km long and 400 km wide with the large island of Gotland, in the Baltic Sea, which has 60.000 inhabitants in the winter and much more in the summertime. All emergency calls in Sweden are handled by the SOS Alarm AB which operates 20 SOS helpline centres (public service answering points or PSAPs) of different sizes.

Evaluating the 1-1-2 in Southern Europe

In 2002 the European Commission awarded two contracts for the evaluation of the 1-1-2 from the final user's point of view in Portugal, Spain, Italy and Greece.

Emergency Telecommunications Group discusses 112

The European Telecommunications Standard Institute (ETSI) created last year an ad-hoc Operational Co-ordination Group (OCG) on Emergency Telecommunications (OCG-EMTEL).

First European 1-1-2 Conference and Exhibition

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