Personal data and cookie declaration

Personal Data

When you call the emergency numbers 112 or 1722, an operator will ask you what your emergency is, your identity and to which address the emergency services must be sent.  These data will be processed within the FPS Home Affairs, which is responsible for the processing, and they will only be transferred to the emergency services. They will not be transferred outside the EU.

The processing of these data is necessary for the performance of a task carried out in the exercise of official authority (according to Art. 6.e. of the GDPR), so that the emergency services can contact you if necessary, for instance if they cannot find the address concerned.

112 calls are kept for a period of 1 year and they can only be re-listened to by the 112 staff in order to control the quality of the services provided and for internal training purposes as well as by a contractor for scientific research.

If need be, you can exercise your right to access, rectify, limit or oppose the processing of your data with our DPO, by using the web form which is made available to you by the FPS Home Affairs at: https://www.ibz.be/fr/comment-exercer-vos-droits or by printing the Word form (https://ibz.be/fr/comment-exercer-vos-droits) and returning it by post with a copy of both sides of your identity card (or any other document that can prove your identity) to the following address:

Belgian FPS Home Affairs
For the attention of the IBZ DPO
Park Atrium – Rue des Colonies 11
B-1000 Brussels

You will find more information on how the FPS Home Affairs processes personal data in the privacy statement (https://www.ibz.be/fr/declaration-de-confidentialite).

In addition to any other administrative or judicial review, you have the right to lodge a complaint with the Data Protection Authority and to seek a judicial review if you find that your rights are not respected or that the processing of your personal data constitutes a breach of the General Data Protection Regulation.

To lodge a complaint, please send you request to:

Data Protection Authority
Rue de la Presse 35
B-1000 Brussels

https://www.dataprotectionauthority.be

E-mail: contact@apd-gba.be
Phone: +32 (0)2 274 48 00
Fax: +32 (0)2 274 48 35 

Cookie Declaration

Functional and analytical cookies

This website uses cookies. These are small files which are stored on your computer and are used for different purposes. We mainly use cookies to improve your user experience (functional cookies). This kind of cookies enables you to move easily within the website. We also use cookies to anonymously follow your browsing activities (analytical cookies). For instance, we can see how you found your way to our website, which web pages you visited or how much time you spent on a web page in particular. To collect such data, we use Google Analytics cookies.
The pieces of information gathered by Google are made anonymous as much as possible, meaning your IP address is explicitly not provided, and are stored in anonymous global statistics which we will use to improve our website and draw up statistics on the visitors. The statistics we collect cannot be traced to a person.
For further information on the Google Analytics cookies and on Google's privacy policy, please visit https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage and https://policies.google.com/technologies/partner-sites?hl=en

Social media cookies

Furthermore, our website also uses social media cookies. These activity data will not be retained for more than 90 days.

At the bottom of this website you will find the Facebook and Twitter icons so that you can easily share, on the social media, information issued by www.112.be. To know what Facebook and Twitter do with your personal data, you can read their confidentiality terms and conditions. The Facebook and Twitter cookies only appear if you are connected to Facebook or Twitter when visiting our website and if you allow us to do so.

If you wish, you may remove or disable cookies. But then, the drawback is that some functions, pages or parts of the website may no longer be accessible.

For further information regarding this matter, please consult the website of the Belgian FPS Home Affairs (https://www.ibz.be/en/declaration-of-confidentiality) or get in touch with our Data Protection Officer (DPO) by using the online form (https://www.ibz.be/fr/gdpr) or by regular mail:

For the attention of the DPO 
Home Affairs Belgian FPS Home Affairs 
Park Atrium – Rue des Colonies 11 
B-1000 Brussels